This documentation explains how end users can execute and manage their cases, as well as the options for users when running a case. In ProcessMaker, a case is an instance of a process. In other words, a process represents the map of work to be done, and a case is a new instance that follows this map. A running case passes through several activities (tasks or sub-processes) in the process. For example, in an insurance process for a hospital, each insurance claim for the treatment of a patient is represented by a single case.

Each case in ProcessMaker has a unique ID - a 32 digit hexadecimal number to uniquely identify the process - and a case number, which counts cases starting from 1.

Note: To avoid overwriting issues, a new feature is available to forbid opening multiple browser instances of Processmaker. For more information go to: Configuration File env.ini: session_block.