In ProcessMaker, a case is an instance of a process. In other words, a process represents the map of work to do and a case is a new instance that follows this map. A case runs through several activities (tasks or sub-processes) within the process. For example, inside an insurance process within a hospital, each insurance claim for the treatment of a patient is represented by a single case.
Each case in ProcessMaker has a unique ID which is a 32 digit hexadecimal number to uniquely identify the process, and a case number which counts cases starting from 1.
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This document explains how end users can run and manage their cases, as well as all the options available when running a case.