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Overview

In ProcessMaker, a case is an instance of a process. In other words, a process represents the map of work to do and a case is a new instance that follows this map. A case runs through several activities (tasks or sub-processes) within the process. For example, inside an insurance process within a hospital, each insurance claim for the treatment of a patient is represented by a single case.

Each case in ProcessMaker has a unique ID which is a 32 digit hexadecimal number to uniquely identify the process, and a case number which counts cases starting from 1.

Note: To avoid overwriting issues, use a feature that prevents opening multiple browser instances of Processmaker. For more information about Blocking Multiple Browser Instances, please follow this link.

This document explains how end users can run and manage their cases, as well as all the options available when running a case.